Introduction
Mohlala Apparel And Footwear, we strive to ensure customer satisfaction. This refund and return policy outlines the process for returning or exchanging items.
Eligibility for Returns and Refunds
- Items must be in original condition with tags attached.
- Returns must be initiated within [timeframe, e.g., 30 days] of delivery or purchase.
- Items must not be worn, altered, or damaged.
Return and Refund Process
- Contact our customer service team via [email/phone] to initiate the return process.
- Provide order details, reason for return, and preferred resolution (refund or exchange).
- We will provide a return merchandise authorization (RMA) number.
- Ship the item back to us with the RMA number.
Refund Options
- Full Refund: Original payment method will be refunded in full.
- Store Credit: Refund issued as store credit for future purchases.
Exchange Policy
- Contact our customer service team to initiate the exchange process.
- Provide order details and preferred exchange item.
- We will guide you through the exchange process.
Exceptions
- Final Sale Items: Clearly marked as non-returnable.
- Damaged or Defective Items: Will be replaced or refunded.
Shipping Costs
- Return Shipping: Customer is responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
For any questions or concerns, please contact our customer service team at [info@update.mohlalafashionwearhouse.co.za] or [060 330 0083].
Changes to Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately.
By shopping at [Mohlala Fashion Wearhouse], you agree to abide by this refund and return policy.